Refund Policy
Order Cancellations
Orders can be canceled until they are shipped. If you have already paid and need to change or cancel your order, please contact us within 12 hours at contact@intellisfera.com.
Once your order has been packed and shipped, it can no longer be canceled.
Refunds & Returns
To be eligible for a return:
The item must be unused, in its original condition and packaging.
You must contact us within 30 days of receiving the product at contact@intellisfera.com to obtain approval and the return address.
We provide a 100% money-back guarantee for products that arrive defective or damaged during shipping. You may request a replacement or a full refund.
If you are not satisfied with your order for any reason, please contact our support team and we will do our best to help.
Important Notes
Customers are responsible for return shipping costs, unless the product is defective or damaged.
Refunds are not issued if:
The order does not arrive due to factors within the customer’s control (e.g., incorrect shipping address).
Refund requests can be submitted within 30 days after the guaranteed delivery period has ended by emailing contact@intellisfera.com.